At Vivarang India, customer is the king.
Having said that, the artisans who work with us are our prime asset.
Our Return and Refund policy, therefore, is trying to create a win-win situation for both.
How do I cancel an order on Vivarang?
If unfortunately you have to cancel an order, please do so within 12 hours of placing the order.
Cancellation before product has been shipped:
- If you cancel your order before your product is shipped, we will refund the entire amount.
Cancellation is after your product has been shipped:
- If product is shipped order will not be cancelled.
- A defective product will be eligible for exchange only.
Refunds will be made within 7 working days from the date of cancellation of order (if cancellation is done before order is shipped).
In case Merchandise is received by you, in defective condition then the defect needs to be communicated to our team the same day the parcel has been received. In such a case, customer will have to send back the product within next working day. The product will be exchanged within 7 days of our team receiving the item, provided the merchandise is unused and intact. However, we assure you that, each of our handcrafted piece goes through stringent quality check before dispatch and our average of defective returns is less than 1% of our sales till date.
Cash refunds will not be given. The customer is entitled to purchase products/merchandise of the equivalent value from Vivarang.
Contact us at +919550289380 (9:00 a.m. – 6:00 p.m. IST) for any redressal or mail at firstname.lastname@example.org..