At Vivarang India, customer is the king.
Having said that, the artisans who work with us are our prime asset.
Our Return and Refund policy, therefore, is trying to create a win-win situation for both.
How do I cancel an order on Vivarang?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
- If you cancel your order before your product is shipped, we will refund the entire amount.
If the cancellation is after your product has been shipped:
- If product is shipped, it will be eligible for exchange, only.
Refunds will be made within 7 working days from the date of cancellation of order ( that is,if it is,before order is shipped).
Merchandise (in case defective- defect needs to be communicated the same day to our team) will be exchanged within 7days of customer receiving the item- provided the merchandise is unused and intact. However, we assure you that, each of our handcrafted piece goes through stringent quality check before dispatch and our average of defective returns is less than 1% of our sales till date.
Cash refunds will not be given. The customer is entitled to purchase products/merchandise of the equivalent value from Vivarang.
Contact us at +919550289380 (9:00 a.m. – 6:00 p.m. IST) for any redressal or mail at firstname.lastname@example.org..