Shipping & Delivery

Our shipping and delivery is reliable and prompt.

Delivery is free within India and we mostly use Blue Dart/Delhivery for Domestic and DHL/Fedex for Worldwide delivery.

How the delivery charge is calculated for multiple units in International Shipping?

The international shipping charge is specified separately for every product based on the weight. For multiple products ordered the program adds up the total weight of all individual products and then calculates the shipping charges based on weight slabs - effectively reducing the shipping charge for an order with more than 1 product as compared to a single product order. All taxes are included in the listed prices.

Destination Charges/Import Duties i.e the costs incurred after your shipment has arrived at its destination would be borne by the Customer. A typical breakdown of these charges includes Customs Inspection Fees, Port Document Fees, Port Handling Charges and Warehouse Handling Charges etc.

How long does it take for an order to arrive?

Orders are dispatched within 3 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 3 to 5 working days, and international orders within 5 to 7 days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

You will be mailed a tracking id, as soon as shipment is dispatched.

What if the product is received in damaged condition?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please call our customer care at 09550289380 (9:00a.m.- 6:00p.m.IST) or email us at  vivarangindia@gmail.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.